Happy It's Fixed! ("we," "us," "our") respects your privacy. This policy explains what information we collect through happyitsfixed.com (the "Site"), how we use it, and the choices you have, including our text messaging program.

Important notice regarding text messaging data

Happy It's Fixed! does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our services. All text messaging originator opt-in data is kept strictly confidential.

1. Information we collect

When you submit an estimate request or contact form on the Site, we collect the information you provide:

Name, phone number, and email address
Property address or neighborhood
Project details and the service you're interested in
Opt-in records and timestamps for SMS communications

We do not knowingly collect information beyond what you submit through our forms, and we do not require an account or login to use the Site.

Cookies & tracking. The Site may use basic, standard website technologies to keep it running properly.

2. How we use your information

Responding to your estimate or contact request
Preparing estimates and scheduling work
Communicating with you about an active or upcoming project
Following up after a project is complete
Maintaining records of your communication preferences and consent

We do not sell your personal information, and we do not use it for purposes unrelated to responding to your request and providing our services.

3. SMS messaging & compliance

By opting into our SMS messaging, you agree to receive text messages related to our services: scheduling confirmations, arrival notifications, job reminders, estimates, digital invoices, and occasional promotional or service updates. Full program terms are in our Terms of Service.

Opt-in & consent. You will only receive messages if you have explicitly opted in on one of our forms. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and applicable law.

Opt-out instructions. Reply STOP at any time to cancel. You will receive a final confirmation message, and no further messages will be sent unless you opt back in. Opt-out requests are processed immediately.

Message frequency & content. Frequency varies depending on your active service requests. Messages are related to the services you've requested, plus occasional service updates.

Help & support. Reply HELP for assistance, or contact us at (312) 874-6322 or [email protected].

Carrier information. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS data protection statement. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers who support our operations (such as our scheduling/CRM platform) and with licensed trade partners when necessary to complete work you've requested. All other use cases categorically exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Consent is not a condition of purchase, you may use our services without opting into SMS.

4. Information sharing & disclosure

We do not sell, rent, or trade your personal information. We may share it with:

Service providers who help us run the business, for example our scheduling and customer-communication platform, which stores and processes form submissions on our behalf
Licensed trade partners (such as a plumber, electrician, or HVAC technician), when necessary to complete work you've requested
Anyone we're required to share it with by law

As stated above, this excludes text messaging originator opt-in data and consent, which is not shared with any third parties beyond what's needed to deliver the messages themselves.

5. Data security

We take reasonable steps to protect the information you submit, including limited access to customer data and secure handling of form submissions. We keep your information only as long as reasonably needed to respond to your request, complete a project, and maintain business records. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your rights & choices

Opt out of text messages at any time by replying STOP
Ask what information we have about you, or request it be corrected or deleted
Withdraw consent at any time for future communications

To exercise these rights, contact us using the information in Section 9 below.

7. Third-party links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Happy It's Fixed!.

8. Children's privacy

The Site is intended for homeowners, property managers, and other adults seeking home-improvement services. We do not knowingly collect information from children under 13.

9. Contact us

If you have questions about this privacy policy or how your information is handled, contact us at:

Happy It's Fixed!
Phone: (312) 874-6322
Email: [email protected]

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version.