Contact, Terms & Privacy

1. Text messaging program

Program description. This messaging program sends customers who have submitted a request through our website or forms, and have explicitly opted in, operational updates, scheduling confirmations, arrival notifications, job reminders, project estimates, digital invoices, and occasional promotional or service updates.

Cancellation instructions. You can cancel the SMS program at any time. Reply STOP to the same number that sent you messages. We will confirm your unsubscribe status via a final SMS. Following that confirmation, you will no longer receive messages from us. To rejoin, opt in again the same way you did initially.

Support information. If you have questions about the messaging program, reply HELP, or contact us directly at (312) 874-6322 or [email protected] during business hours.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Message & data rates. Message and data rates may apply to messages sent to and from us. Message frequency varies depending on your active service requests and communication preferences. For questions about your text or data plan, contact your wireless provider.

Supported carriers. Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, and Verizon, and most regional carriers.

Age restriction. You must be 18 years or older to participate in our SMS program.

Privacy. For details on how we collect, use, and protect your personal information and mobile data, see our Privacy Policy.

2. Estimates & pricing

Estimates are provided free of charge. Every project is priced individually; each item of work is priced on the estimate and invoice, which you approve before work begins. Materials and shopping time are additional unless stated otherwise.

3. Workmanship warranty

Adam's own workmanship is covered by a 1-year warranty unless specifically stated otherwise. Plumbing, electrical, and HVAC work is performed by licensed trade partners and warrantied directly by them, not by Happy It's Fixed!. The warranty excludes damage from natural causes, settling, faulty materials, and items covered by a manufacturer's warranty.

4. Licensing

Happy It's Fixed! holds Illinois General Contractor license #TGC135254 and carries insurance. Permits are obtained and licensed subcontractors are engaged where a project requires it.

5. Site content

This Site and the materials on it, including photos of our completed work, are the property of Happy It's Fixed! and are protected by copyright and other intellectual property laws. The Site is provided for your personal, non-commercial use. You may not copy, republish, or distribute material from the Site without our permission.

6. Disclaimers

The Site and the information on it are provided "as is," without warranties of any kind beyond what's stated in Section 3 above. Our Site may link to third-party websites; we are not responsible for their content or practices.

7. Governing law

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois.

8. Contact us

Questions about these terms? Contact us at:

• Happy It's Fixed!
• Phone: (312) 874-6322
• Email: [email protected]

1. Information we collect

When you submit an estimate request or contact form on the Site, we collect the information you provide:

• Name, phone number, and email address
• Property address or neighborhood
• Project details and the service you're interested in
• Opt-in records and timestamps for SMS communications

We do not knowingly collect information beyond what you submit through our forms, and we do not require an account or login to use the Site.

Cookies & tracking. The Site may use basic, standard website technologies to keep it running properly.

2. How we use your information

• Responding to your estimate or contact request
• Preparing estimates and scheduling work
• Communicating with you about an active or upcoming project
• Following up after a project is complete
• Maintaining records of your communication preferences and consent

We do not sell your personal information, and we do not use it for purposes unrelated to responding to your request and providing our services.

3. SMS messaging & compliance

By opting into our SMS messaging, you agree to receive text messages related to our services: scheduling confirmations, arrival notifications, job reminders, estimates, digital invoices, and occasional promotional or service updates. Full program terms are in our Terms of Service.

Opt-in & consent. You will only receive messages if you have explicitly opted in on one of our forms. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and applicable law.

Opt-out instructions. Reply STOP at any time to cancel. You will receive a final confirmation message, and no further messages will be sent unless you opt back in. Opt-out requests are processed immediately.

Message frequency & content. Frequency varies depending on your active service requests. Messages are related to the services you've requested, plus occasional service updates.

Help & support. Reply HELP for assistance, or contact us at (312) 874-6322 or [email protected].

Carrier information. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS data protection statement. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers who support our operations (such as our scheduling/CRM platform) and with licensed trade partners when necessary to complete work you've requested. All other use cases categorically exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Consent is not a condition of purchase, you may use our services without opting into SMS.

4. Information sharing & disclosure

We do not sell, rent, or trade your personal information. We may share it with:

• Service providers who help us run the business, for example our scheduling and customer-communication platform, which stores and processes form submissions on our behalf
• Licensed trade partners (such as a plumber, electrician, or HVAC technician), when necessary to complete work you've requested
• Anyone we're required to share it with by law

As stated above, this excludes text messaging originator opt-in data and consent, which is not shared with any third parties beyond what's needed to deliver the messages themselves.

5. Data security

We take reasonable steps to protect the information you submit, including limited access to customer data and secure handling of form submissions. We keep your information only as long as reasonably needed to respond to your request, complete a project, and maintain business records. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Your rights & choices

• Opt out of text messages at any time by replying STOP
• Ask what information we have about you, or request it be corrected or deleted
• Withdraw consent at any time for future communications

To exercise these rights, contact us using the information in Section 9 below.

7. Third-party links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Happy It's Fixed!.

8. Children's privacy

The Site is intended for homeowners, property managers, and other adults seeking home-improvement services. We do not knowingly collect information from children under 13.

9. Contact us

If you have questions about this privacy policy or how your information is handled, contact us at:

• Happy It's Fixed!
• Phone: (312) 874-6322
• Email: [email protected]

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent version.